1. Introduction

Welcome to Grey Gradient (“we,” “us,” or “our”), a luxury slow fashion brand focused on high-end, bespoke clothing. Each piece is thoughtfully designed, made, and shipped from the USA. Due to the handmade, small-batch nature of our products, processing and shipping times may vary. By accessing or using our website or purchasing from Grey Gradient, you agree to these Terms and Conditions. Please read them carefully before placing an order.

2. Products & Availability

  1. Limited Quantity: Grey Gradient creates exclusive, small-batch collections to maintain the highest level of craftsmanship and luxury. Products are only available in limited quantities, and availability is not guaranteed.

  2. Bespoke Production: Many of our products are made-to-order, requiring time for design, assembly, and quality assurance before shipping. Production timelines are stated in the product description, typically ranging from 1-2 weeks for production prior to shipping.

  3. Product Variations: As bespoke items are handcrafted, slight variations in color, texture, and fit may occur. These distinctions add to the unique character of each piece.

  4. Product Images: We strive to display product images as accurately as possible, but actual colors may vary slightly due to differences in display monitors.

3. Ordering & Payment

  1. Placing an Order: When you place an order, you are making an offer to purchase a product under these Terms and Conditions. Orders are subject to acceptance and availability.

  2. Order Confirmation: Once your order is placed, you will receive an order confirmation email. This email does not guarantee that the order has been accepted or shipped.

  3. Payment: Payments must be made in full at the time of order. We accept major credit/debit cards, PayPal, and other forms of payment listed on our website.

  4. Order Modifications & Cancellations: As many of our products are bespoke and made-to-order, orders cannot be modified or canceled once production has started.

4. Shipping & Delivery

  1. Production Timeline: Bespoke items require a production window of 1-2 weeks before shipping. For in-stock items, we aim to ship within 3-5 business days.

  2. Shipping Rates: Shipping rates are calculated at checkout and vary depending on location, shipping method, and order size.

  3. Customs & Duties: For international orders, customs, duties, and taxes are the responsibility of the customer. Please check your local customs regulations for more details.

  4. Delays: While we strive to meet our shipping timelines, delays may occur due to factors outside of our control, such as supply chain disruptions or shipping carrier issues. We are not responsible for delays caused by third-party carriers.

  5. Risk of Loss: Ownership of goods passes to the customer upon delivery. If a package is lost or damaged during shipping, please contact us immediately so we can work with the shipping carrier to resolve the issue.

5. Returns & Exchanges

  1. All Sales Are Final: Due to the bespoke nature of our luxury products, all sales are final. We do not accept returns, refunds, or exchanges unless the item is defective or damaged.

  2. Defective or Damaged Items: If your item arrives damaged or defective, you must notify us within 7 days of delivery. We will review your claim and, if approved, offer a replacement or store credit. Evidence such as photos or videos may be required.

  3. Return Eligibility: To be eligible for a return due to damage or defect, the item must be unused, in its original condition, and with original packaging intact.

  4. Non-Returnable Items: Custom, made-to-order, or bespoke items cannot be returned, refunded, or exchanged unless defective.

6. Intellectual Property

  1. Ownership: All content on Grey Gradient’s website, including but not limited to images, text, logos, graphics, and design elements, is the intellectual property of Grey Gradient.

  2. Restrictions: You may not copy, distribute, reproduce, publish, or create derivative works from any content found on our website without our express written consent.

  3. Trademarks: "Grey Gradient" and related branding elements are trademarks owned by us and may not be used without our prior written consent.

7. Privacy Policy

  1. Data Collection: We collect personal information such as name, email, shipping address, and payment details for the purpose of processing orders.

  2. Use of Information: Your information is only used to fulfill your orders, provide customer support, and improve your shopping experience.

  3. Third-Party Services: We may share your data with third-party providers to facilitate payment processing and shipping. Your information is never sold to third parties.

8. Limitation of Liability

  1. No Warranties: All Grey Gradient products are provided "as is" without warranties, express or implied. We do not guarantee that products will be error-free, uninterrupted, or meet your expectations.

  2. Indemnification: You agree to indemnify and hold Grey Gradient, its officers, employees, and affiliates harmless from any claims, losses, or expenses arising from your use of our website or purchase of our products.

  3. Liability Cap: Our liability to you for any claim related to your use of the website or products is limited to the amount paid for the product in question.

9. Force Majeure

We are not responsible for any delays or failure to perform our obligations caused by events beyond our control, including but not limited to natural disasters, pandemics, strikes, shipping disruptions, or governmental actions.

10. Governing Law & Jurisdiction

  1. Governing Law: These Terms and Conditions are governed by the laws of the State of [Insert State], USA, without regard to conflict of laws principles.

  2. Dispute Resolution: In the event of a dispute, you agree to submit to the exclusive jurisdiction of the courts in [Insert State] for the resolution of any claims or disputes arising from your use of Grey Gradient’s website or products.

11. Changes to Terms & Conditions

We reserve the right to update, modify, or change these Terms and Conditions at any time. Any changes will be posted on our website with a "last updated" date. Your continued use of our website constitutes acceptance of the revised Terms and Conditions.

12. Contact Information

If you have any questions or concerns about these Terms and Conditions, please contact us at:
Email: info@485157.com

By using this website or purchasing from Grey Gradient, you acknowledge and agree to these Terms and Conditions.